• You may return any unused, unopened items within 28 days of receiving your order for a full refund. Please make sure the products are in their original packaging and have not been opened or used.

    Unfortunately, we cannot accept returns or offer refunds on items that have been opened or used, unless they are defective.

  • At Orra, we stand firmly against animal testing. Our products are 100% cruelty-free and made without any animal-derived ingredients.

  • Yes! All of Orra’s products are completely vegan-friendly. We use only plant-based and natural ingredients like seaweed, sea salt, and nourishing botanical oils — no animal-derived ingredients at all. Plus, we’re proud to be cruelty-free, meaning we never test on animals.

    If you have any other questions about our ingredients or products, just let us know!

  • Gentle yet effective, our products are perfect for all skin types, including sensitive skin. However, if you have allergies, very sensitive skin, or skin conditions, we recommend doing a patch test before full use to ensure the best experience.

  • 1. Your Subscription
    When you subscribe, you’re committing to at least two orders. This helps us make sure you enjoy the full benefits of any discounts or special pricing.

    2. Billing & Payment

    • Your subscription will be billed automatically according to the schedule you selected.

    • Payment is required for each subscription period in advance.

    3. Cancelling Your Subscription

    • You can cancel anytime — no hassle!

    • Just keep in mind: cancellations take effect after your minimum of two orders has been fulfilled.

    • If you cancel before the second order, your subscription will continue until the second order has been processed and shipped.

    4. Discounts & Promotions

    • Any introductory discounts are valid only once you’ve completed your two-order minimum.

    • Cancel early? Full price applies to any outstanding orders.

    5. Changes to These Terms
    We might update these terms from time to time, and we’ll let you know if anything changes.

    6. Need Help?
    Reach out anytime at

  • Cancellation Policy
    Cancel anytime by contacting us via email—no hassle, no forms. Please give us at least 7 days’ notice before your next shipment so we can update your order in time. We aim to make managing your subscription simple and smooth.