You may return any unused, unopened items within 28 days of receiving your order for a full refund. Please make sure the products are in their original packaging and have not been opened or used.

Unfortunately, we cannot accept returns or offer refunds on items that have been opened or used, unless they are defective.

At Orra, we stand firmly against animal testing. Our products are 100% cruelty-free and made without any animal-derived ingredients.

Yes! All of Orra’s products are completely vegan-friendly. We use only plant-based and natural ingredients like seaweed, sea salt, and nourishing botanical oils — no animal-derived ingredients at all. Plus, we’re proud to be cruelty-free, meaning we never test on animals.

If you have any other questions about our ingredients or products, just let us know!

Gentle yet effective, our products are perfect for all skin types, including sensitive skin. However, if you have allergies, very sensitive skin, or skin conditions, we recommend doing a patch test before full use to ensure the best experience.

When you sign up for a subscription, we’ll automatically process your orders every 4 weeks and ship them to the same address you provided with your initial order. This way, you can enjoy your favorites without the hassle of reordering each time!

If you ever move or want your subscription sent to a different address, just reach out to us directly — we’ll update your details quickly and make sure your next delivery goes exactly where you want.

Cancellation Policy
Cancel anytime by contacting us via email—no hassle, no forms. Please give us at least 7 days’ notice before your next shipment so we can update your order in time. We aim to make managing your subscription simple and smooth.